PRIVACY POLICY

Effective Date: 28 April 2026

At Chymicus UK Ltd, we are committed to protecting and respecting your privacy. This policy explains how we handle the personal information you provide through our website, www.chymicus.com.

1. Information We Collect

We only collect personal information that you voluntarily provide to us via our contact forms or direct email inquiries. This typically includes:

  • Identity Data: Full name and job title.

  • Contact Data: Email address and telephone number.

  • Business Data: Company name and geographic location.

  • Communication Data: The content of your message or inquiry.

2. How We Use Your Information

We use the information collected via the website solely for the following purposes:

  • To respond to your specific inquiries about our products.

  • To provide technical data or quotes as requested.

  • To manage our business relationship with you.

  • To comply with legal or regulatory obligations.

3. Legal Basis for Processing

Under the UK GDPR, we process your data based on:

  • Consent: When you fill out a contact form.

  • Contractual Necessity: When you ask for a quote or product details prior to a potential purchase.

  • Legitimate Interests: To follow up on business leads and improve our service.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Disclosure of Your Information

We do not sell or rent your data to third parties. We may share your information with:

  • Internal Teams: Employees of Chymicus UK Ltd who need to handle your inquiry.

  • Service Providers: IT and system administration services that support our website and email.

  • EMEA Partners: If your inquiry originates from a region served by one of our specific regional distributors, we may pass your details to them to better serve your request.

6. International Transfers

As we serve the EMEA market, your data may occasionally be transferred to or accessed by partners outside the UK or EEA. In such cases, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place.

7. Your Legal Rights

Under data protection laws, you have rights including:

  • Access: The right to ask for copies of your personal information.

  • Rectification: The right to ask us to correct information you think is inaccurate.

  • Erasure: The right to ask us to erase your personal information in certain circumstances.

  • Object to processing: The right to object to the processing of your personal data.

8. Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: sales@chymicus.com

Mailing Address: Chymicus UK Ltd, Basepoint Business and Enterprise Centre, Pine Grove, Crowborough, East Sussex, TN6 1DH

Registered Office: Windsor House, Bayshill Road, Cheltenham, Gloucestershire, United Kingdom, GL50 3AT

9. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.